1.     SHIPPING POLICY

1.1.         Cart Daddy’s standard delivery timelines range between 4 (Four) to 7 (Seven) business days from the date of Order of the Product by the Customer. However, this timeline differs based on the delivery location and the delivery of Products to certain locations may take longer than the above-mentioned timeline.

1.2.         The Customer agrees and understands that though Cart Daddy endeavours to deliver its Products all across India, it may, in its sole discretion determine a select list of areas that are unserviceable for the delivery of Products, from time to time. Cart Daddy does not provide shipping and delivery of Products in such unserviceable areas and may not process the Customers Order on the Platform in such cases.

1.3.         For all types of Orders including pre-paid or cash on delivery (“COD”) Orders, the Customer shall be provided with a one-time password (“OTP”) and will be asked to share the OTP with Cart Daddy’s delivery partner at the time of delivery. Once the correct OTP is entered and/or payment is made (applicable for COD Orders), the delivery partner will deliver the Product to the Customer. The Customer acknowledges that the Delivery Partner is authorized to collect cash on Cart Daddy’s behalf for COD Orders.

2.            CANCELLATION POLICY

2.1.         If the Customer places an Order and due to some reason, Cart Daddy is unable to ship the Product, the Order will be cancelled and the transaction amount, if already paid, will be refunded to the Customer in accordance with these terms.

2.2.         Some situations that may result in the Customer’s Order being cancelled include, without limitation, non-availability of the Products or quantities of Products ordered by the Customer, non-availability of the Services, inaccuracies or errors in pricing information, or occurrence of a Force Majeure Event.

2.3.         Cart Daddy will contact the Customer (at its sole discretion and if required) if all or any portion of the Customer’s Order is cancelled or if additional information is required to accept the Customer’s Order.

2.4.         Cart Daddy offers single-use and multi-use promo codes on certain Products listed on its Platform from time to time. A single-use promo code, once used for a particular Order shall not be reused in case of cancellation of Order, either by the Customer or Cart Daddy. It is being expressly clarified that in such an event, any single-use promotional offers or free gifts associated with the Product shall be forfeited.

2.5.         The Customer may place a request for cancellation of partial or entire Order on the Platform or between 10:00 AM to 07:00 PM by calling at +91 7080301234 any time before the Order has been shipped. In case of requests for Order cancellations, Cart Daddy reserves the right to accept or reject such requests for any reason whatsoever.

2.6.         The Customer can raise a request for cancellation for one or all Products in the Order before such Order is dispatched by Cart Daddy, except where the Products in the Order are part of (a) a package of other Products, or (b) if the Products are part of a promotional package (collectively referred to as “Combo Product Pack”). If the Customer raises such a request for cancellation, the Order for the Combo Product Pack shall stand cancelled as a whole.

2.7.         Cart Daddy will not be able to cancel Orders that have already been processed. Cart Daddy has the full right to decide whether an Order has been processed or not. The Customer hereby agrees not to dispute the decision made by Cart Daddy and accepts Cart Daddy’s decision regarding the cancellation.

3.            TERMS OF RETURN AND REFUND

3.1.         The Customer may raise a request for the return/replacement of a Product within 3 (Three) days of receipt of the Order (“Defective Delivery Return Window”) only in cases where the Customer is returning/replacing the Product due to (a) physical damage of the Product; (b) Product is defective or not in working condition; (c) Product is completely different from description given on the Platform (collectively referred to as “Defective Delivery”).  It is mandatory for the Customer to make an unboxing video clearly depicting the issues with the Product and submit the same to Cart Daddy along with the request for return or replacement of Product. The Customer acknowledges and agrees that Cart Daddy shall not accept the Customer’s request for return or replacement on account of Defective Delivery if the Customer does not raise the request within the Defective Delivery Return Window.

3.2.         The Customer agrees and acknowledges that Cart Daddy shall not process request for return/replacement of the Product in case the (a) Customer has placed the Order for a wrong Product model, colour or incorrect Product; (b) Product is received in a physically damaged condition different from the condition of the Product in the unboxing video submitted by the Customer; (c) defects or damage to the Product resulting from misuse, tampering, improper, or unreasonable use by the Customer; (d) defects to the Product due to improper storage, unusual physical or electrical stress; (e) scratches, dents or physical damage of the Product unless caused by Cart Daddy and notified to Cart Daddy during the Defective Delivery Return Window; (e) Products which the Customer has got repairs conducted by third party, unofficial repair centers or individuals; (f) Product is returned without original packaging including price tags, user manuals, warranty cards, original accessories, labels, samples and promotional gifts/freebies; (g) Cart Daddy is not satisfied with the images or videos submitted by the Customer; and (h) request is initiated beyond the Defective Delivery Return Window. Any damage to a removable part will not result in the return/replacement of the entire Product, and only that part of the Product which is damaged shall be returned/replaced in accordance with this Policy.

3.3.         In case of any issue arising after the Defective Delivery Return Window, the Customer may contact the manufacturer of the Product directly and under the Product warranty provided by the manufacturer (if applicable). The Customer must retain the original warranty card (if any) along with original receipt to avail of the Product warranty provided by the manufacturer.

3.4.         For any request for return or replacement of the Product, the Customer shall take videos or pictures clearly depicting the issues with the Product and submit the same to Cart Daddy along with the request for return or replacement of Product. The Customer understands that merely raising a request for return or replacement does not entitle such Customer to a refund or replaced Product. The request for return or replacement of Product shall only be processed if Cart Daddy in its sole opinion is satisfied with the videos or pictures submitted and has expressly acknowledged and accepted the defect in the Product. The Customer agrees not to challenge such decision in any manner whatsoever.

3.5.         All of Cart Daddy’s Products are packaged with tamper-proof packing. The Customer shall ensure to not accept any package containing the Products where the seal is tampered or outer package is damaged. It is expressly clarified that acceptance of a tampered or damaged package by the Customer will automatically disqualify such Customer from any return/replacement request for Defective Delivery.

3.6.         Only those Products for which (a) a return/replacement request has been placed by the Customer in accordance with this Policy and for which (i) the replacement is not possible; or (ii) a replacement is not asked for; or (b) a cancellation request has been initiated by Cart Daddy or has been placed by the Customer as per this Policy, the Customer will be eligible for a refund. The refund process shall be initiated once the returned/cancelled Order has been received and verified at the warehouse.   

3.7.         Details in relation to such refunds shall be informed to the Customer through the registered mobile number or email ID that was used at the time of signing-up or in such other manner as may be indicated by Cart Daddy. Cart Daddy reserves the right to honour such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by the Cart Daddy only in exceptional cases. The Customer agrees not to challenge such decisions in any manner whatsoever. 

3.8.         Subject to this Policy, the transaction amount will be refunded to the Customer’s original source of payment including bank account or the virtual payment wallets, as may be applicable. Refund will be done within 10 (Ten) business days from the date of request of return/cancellation, if found eligible, and within a maximum of 14 (Fourteen) business days of the receipt of the returned Product by Cart Daddy.