Shipping, Cancellation, Return & Refund Policy

Effective Date: 12 September 2025

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000, THE CONSUMER PROTECTION (E-COMMERCE) RULES, 2020, AND OTHER APPLICABLE LAWS. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES.

This Shipping, Cancellation, Return and Refund Policy (“Policy”) governs the terms relating to delivery, cancellations, returns, and refunds of orders placed through https://cartdaddy.in/, the Cart Daddy App (for buyers), and the Cart Daddy Seller App (for sellers), collectively referred to as the “Platform”, operated by Cart Daddy E Hub, a proprietorship firm having its principal place of business at 26, Industrial Colony, Naini, Prayagraj – 211008, Uttar Pradesh, India (hereinafter referred to as “Cart Daddy E Hub”, “we”, “our” or “us”).

By placing an order on the Platform, the User (“Customer”/“Buyer”) agrees to be bound by this Policy, which shall be read with the Terms of Use and Privacy Policy.

1. SHIPPING POLICY

1.1. Delivery Timelines: Standard delivery timelines range between 4 (four) to 7 (seven) business days from the date of order confirmation. Timelines may vary depending on the product, Seller’s location, delivery address, and logistics partner availability.

1.2. Mode of Delivery: Deliveries may be fulfilled either by:
a) Cart Daddy E Hub, for products directly stocked and fulfilled by us; or
b) Third-party Sellers, through their authorised logistics partners.

The responsible party shall be indicated on the order page or invoice.

1.3. Tracking: Customers will receive shipment tracking details via SMS, WhatsApp, or email once the order is dispatched.

1.4. Cash on Delivery (COD): For COD orders, the Customer may be required to provide a one-time password (OTP), signature, or order confirmation code at the time of delivery. The authorised delivery partner may collect payment on behalf of Cart Daddy E Hub (for our fulfilled orders) or the Seller (for marketplace orders).

1.5. Unserviceable Locations: Certain pin codes may be unserviceable. Orders placed for such addresses may be cancelled, and refunds (if prepaid) will be processed in accordance with Clause 3 of this Policy.

2. CANCELLATION POLICY

2.1. Customer Cancellations:
a) A Customer may cancel an order before it is dispatched by raising a request on the Platform or by contacting customer support at +91 70803 01234 (10:00 AM – 07:00 PM IST).
b) Cancellation after dispatch is generally not permitted, except at the discretion of Cart Daddy E Hub or the Seller.

2.2. Cancellations by Cart Daddy E Hub / Sellers: An order may be cancelled due to:

• Non-availability of the product,
• Errors in product or pricing information,
• Unserviceable delivery locations,
• Suspected fraudulent activity, or
• Force majeure events.

2.3. Promotional Codes: Single-use promo codes applied at the time of purchase will not be reusable if the order is cancelled. Associated gifts/freebies will also stand cancelled.

2.4. Combo Products: If a cancellation request pertains to a product forming part of a Combo Product Pack, cancellation of the entire pack may be required.

3. RETURN & REFUND POLICY

3.1. Eligibility for Returns/Replacement: A Customer may request a return or replacement within 3 (three) days of delivery (“Defective Delivery Return Window”) in the following cases only:
a) The product is physically damaged upon delivery,
b) The product is defective or not in working condition,
c) The product is materially different from the description on the Platform.

? Customers are strongly advised to record an unboxing video clearly showing the issue. Failure to provide evidence may delay or affect acceptance of the return request.

3.2. Exclusions: Returns/replacements will not be accepted if:

• The Customer ordered the wrong product/model/colour,
• The product shows damage inconsistent with the unboxing video,
• Defects arose due to misuse, mishandling, improper storage, or unauthorised repairs,
• Original packaging, tags, warranty cards, manuals, freebies, or accessories are missing,
• The return request is raised beyond the Defective Delivery Return Window.

3.3. Manufacturer Warranty: For issues discovered after the Defective Delivery Return Window, the Customer must approach the manufacturer directly under the warranty terms (if applicable). Customers should retain invoices and warranty cards for such claims.

3.4. Inspection & Approval: All returned products are subject to inspection. Approval of return/refund requests shall be at the discretion of:
a) Cart Daddy E Hub, for products fulfilled directly by us; or
b) The Seller, for marketplace products.

3.5. Tampered Packaging: Customers should not accept deliveries with tampered seals or damaged outer packaging. Acceptance of such packages may disqualify return eligibility.

3.6. Refunds: Refunds will be processed in the following scenarios:

• Valid return request approved,
• Replacement not possible,
• Order cancelled by Cart Daddy E Hub or the Seller.

3.7. Refund Timelines: Refunds will be credited to the original payment method (bank account, card, UPI, wallet, etc.) within 10 (ten) business days from approval, and no later than 14 (fourteen) business days of receipt of the returned product, subject to payment gateway and bank timelines.

3.8. Replacement Timelines: Exchanged/replacement products will be delivered within 3 (three) to 5 (five) working days from the date of approval of the return request, subject to product availability and logistics timelines.

4. GENERAL TERMS

4.1. For products delivered by Sellers, responsibility for product quality, authenticity, warranty, and returns lies with the Seller. Cart Daddy E Hub acts only as an intermediary.

4.2. For products delivered directly by Cart Daddy E Hub, all shipping, cancellation, return, and refund obligations will be fulfilled by us.

4.3. In case of disputes, Cart Daddy E Hub may mediate between Buyers and Sellers, but final resolution responsibility lies with the Seller (except for Cart Daddy E Hub–fulfilled orders).

4.4. This Policy is subject to applicable Indian laws including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

5. CONTACT & GRIEVANCE REDRESSAL

For queries, cancellations, or grievances regarding this Policy, Users may contact:

Grievance Officer
Name: Shilpy Agrawal
Address: 2nd Floor, 26 Industrial Colony, Naini, Prayagraj – 211008, Uttar Pradesh, India
Phone: +91 9794301234
Email: admin@cartdaddy.in

Customer Support
Phone: +91 70803 01234 (10:00 AM – 07:00 PM IST)
Email: support@cartdaddy.in